Notice of Nondiscrimination & Accessibility

Discrimination is Against the Law
ContinuCare Home Health Inc. complies with applicable Federal civil rights laws and does not
discriminate on the basis of:

Race
Color
National Origin (including Limited English Proficiency)
Sex (including sexual orientation, gender identity, and sex stereotypes)
Age
Disability
ContinuCare Home Health Inc. does not exclude people or treat them less favorably on the basis of
these protected categories.
ContinuCare Home Health Inc. provides people with disabilities:
Reasonable modifications to policies and procedures
Free appropriate auxiliary aids and services to communicate effectively, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats)
ContinuCare Home Health Inc. provides people with Limited English
Proficiency:
Free language assistance services, including:
Qualified interpreters
Information written in other languages
Contact for Assistance
Theresa Valdez-Perez
Compliance Officer
ContinuCare Home Health Inc.
3210 Cherry Ridge Dr, Suite C319
San Antonio, TX 78230
Phone: 210-734-6166
Email: Admin@ContinueMyCare.com
Filing a Grievance
If you believe that ContinuCare Home Health Inc. has failed to provide these services or has
discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can
file a grievance with:
Theresa Valdez-Perez
Compliance Officer
ContinuCare Home Health Inc.
3210 Cherry Ridge Dr, Suite C319
San Antonio, TX 78230
Phone: 210-734-6166
Email: Admin@ContinueMyCare.com
You can file a grievance in person or by mail or email. Assistance is available if needed.
File a Civil Rights Complaint with HHS
U.S. Department of Health and Human Services
Office for Civil Rights
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Mail: 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201
Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Forms: http://www.hhs.gov/ocr/office/file/index.html
Website Availability
https://continuemycare.com/

Understanding Non-Discrimination Policies

ContinuCare Home Health Inc. is committed to upholding non-discrimination policies that protect individuals from unfair treatment based on race, color, national origin, sex, age, or disability. These policies are designed to ensure that all clients receive equitable access to healthcare services, fostering an inclusive environment for everyone.

By adhering to federal civil rights laws, ContinuCare ensures that its services are accessible to all, including people with disabilities and those with limited English proficiency. This commitment not only enhances the quality of care provided but also builds trust within the community, reinforcing the organization’s dedication to social equity and justice.

How to Request Reasonable Modifications

If you require reasonable modifications to policies and procedures due to a disability, ContinuCare Home Health Inc. is here to assist you. Individuals are encouraged to communicate their specific needs, which may include adjustments in service delivery or accommodation in communication methods.

Filing a Grievance: Your Rights and Procedures

Filing a grievance is an important step if you believe that your rights have been violated under ContinuCare's non-discrimination policies. The process is designed to be straightforward, allowing clients to express their concerns and seek resolutions efficiently.

Clients can file grievances in person, by mail, or via email, ensuring that everyone has access to the support they need. ContinuCare encourages open communication and is committed to addressing all grievances promptly, reinforcing its dedication to client satisfaction and compliance with civil rights regulations.

Contact Information for Compliance Assistance

For any inquiries related to compliance or to seek assistance regarding non-discrimination policies, clients can reach out to Theresa Valdez-Perez, the Compliance Officer at ContinuCare Home Health Inc. She is available to provide guidance and support to ensure that all clients understand their rights and the resources available to them.

Clients can contact Theresa via phone at 210-734-6166 or email at Admin@ContinueMyCare.com. ContinuCare values transparency and accessibility, making it easy for individuals to get the help they need to navigate their healthcare journey.

Understanding Non-Discrimination Policies

How to Request Reasonable Modifications

Filing a Grievance: Your Rights and Procedures

Contact Information for Compliance Assistance

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